Last updated on Feb 5th, 2025

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YouthPoi Clothing believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

• Once the Order is placed, it will be shipped within 24hrs and will deliver to you with 4-5 days and sometimes it might take additional couple of days based on your location.

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the courier, and they have initiated the process of shipping them.

• YouthPoi Clothing does not accept cancellation requests for perishable items like, Boxer, Bra, panties or any inner garments.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products with the video and photos attached.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any Refunds approved by the YouthPoi Clothing, it’ll take 3-5 days for the refund to be processed to the end customer.